Volmer P.

For most of my life, I have been a freelance contractor and technology Consultant, offering both products and services related to communications, networking, electronic security, computing, and other related IT fields, currently working towards getting certified in Data Analysis. I enjoy traveling and adventure sports such as climbing. I also enjoy building devices and machines as a hobby, so I consider myself an inventor. I have over 6 years of experience in Customer Service and Technical Support, mostly in the North American market. Throughout my career, I have built a set of soft skills to enhance my technical background, and I like to learn about new products and services to allow me to properly represent your business and help me provide the best possible support and experience to your customers. I started working as a technical support representative for Sitel, a global BPO company, providing bilingual customer service for world-class companies such as Cox Communications and Lexmark. After this amazing opportunity, I worked in a freelance great position as a remote Technical Support agent for a Canadian communications firm providing world-class technical assistance with products like 3CX, CPBX, MS-Teams, and others. My last experience was as a Hardware Subject Matter Specialist for Advantive, a SaaS offering B2B solutions in different industries such as retail and automotive. I am a fast, self-learner, autonomous, and responsible person, detail-oriented, and a creative team player, and I am certain that I can bring value to your organization, the teams collaborating across it, and a great experience to your users.