Azzeddine E.

With 10+ years of professional experience supporting international companies, customers and remote teams, I provide more than basic virtual assistance. I bring hands-on experience in administration, sales operations, customer service, e-commerce and remote business coordination. I am fluent in French and English and comfortable working with international clients and remote teams. 💼 What I can help you with Administrative & Business Support • Administrative assistance and day-to-day operations • Database and document management • Data entry, data organization and online research • Task and project coordination • Document preparation and follow-up • Google Workspace and Microsoft Office • Trello, Asana, Slack and other collaboration tools 📈 Sales & Commercial Operations • Quotations, offers and commercial documentation • Customer and supplier follow-up • Purchase orders and order management • Delivery and invoicing documentation • CRM and database management • Sales follow-ups and customer communication • Administrative and commercial coordination 📞 Customer Service • Email, chat and phone support • Customer inquiries and follow-ups • Complaint and dispute handling • Sales and retention support • High-volume customer service environments 🛒 E-commerce Support • Online store administration • Order and inventory management • Customer service and after-sales support • Product and data updates • Coordination of e-commerce operations 🌍 Professional Experience My background includes several years as an Administrative & Sales Assistant at Orma Swiss SA, where I managed quotations and offers, supplier purchase orders, project margin tracking, customer and supplier databases, delivery and invoicing documentation, tender-related documents and commercial coordination. I also worked as a Senior Customer Support Specialist in the telecommunications sector, supporting customers in technical and commercial matters, sales, retention and dispute resolution for major brands such as Orange, SFR and UPC Telecom. In addition, I have several years of experience as a Freelance Virtual Assistant, supporting international clients with administrative, commercial, customer service and e-commerce tasks. 🛠️ Tools Microsoft Office • CRM •Google Workspace • Slack • Asana • Trello • Salesforce • HubSpot • CMS • E-commerce platforms 🌟 What you can expect from me ✔ 10+ years of professional experience ✔ International and remote work experience ✔ Strong administrative and commercial background ✔ Customer service expertise ✔ Fluent French & English ✔ Autonomous and organized working style ✔ Fast adaptation to new tools and processes ✔ Professional and proactive communication ✔ Long-term collaboration mindset My goal is to become a reliable extension of your team — someone you can trust to manage responsibilities independently, communicate proactively and keep your operations running smoothly. I am particularly interested in stable, long-term collaborations with companies looking for a dependable remote professional.