Margaret F.

Customer Service, Live Chat and Email Support, Virtual Assistant

My long and extensive work experience in shipping, market research, and e-commerce has instilled in me to always drive for excellence in any field I’m into. I handled different positions that honed my skills and knowledge. It is my ultimate goal to exceed customer and client expectations. Furthermore, I am an expert in the following fields but not limited to: Scheduling appointments Customer Service – phone, email, chat using Freshdesk and other tools Client Relations – discovery meetings Ecommerce - Order tracking and fulfillment, Shopify, Business Suite Problem Solving and Formulating Action Plans – customer contentions Market Research management – meeting client’s KPI standards Administrative Support – purchasing, travel planning, correspondences (Trello, Asana, Zoom, Google Suite, Skype) + I can be your all-around person, let's work together in achieving success! +