Jefferson S.

ICT Engineer/Helpdesk Support Responsible for keeping the systems of our customers running smoothly by keeping them up to date and configured correctly. Solid MSP Experience in Windows server: Hyper-V, Windows 2008/2012r2/2016,2019,2020 servers Support Virtual servers and Workstations Strong knowledge in Windows OS, MAC OS, android and iOS. Solid experienced in Backup systems, Networking, virtual machines and firewall setups. Setup Windows Servers, Windows desktop and laptop workstations, printers and scanner. Strong knowledge with RMM tools: Automate complex IT environments through N-able Technologies and Datto RMM. Solarwinds MSP and other cloud-based technologies. Strong knowledge in MS 365 tenant, MS 365 apps, AD and AAD, MS Intune, Azure Entra ID. Experienced in configuring and maintaining network infrastructure. Experienced with Datto, Veeam, and Microsoft and Storagecraft backup and recovery technology. Strong knowledge in Amazon Web Services (AWS), S3 Buckets, S3 Glacier, EC2, Workspaces, Storage Gateway etc. Strong knowledge with Microsoft Azure and Alibaba CCS, VMWare, Oracle Virtualbox and VOIP phones. NAS server Implementation, Synology and QNAP. Monitoring, Analyzing and Solving network issues, Cisco and Meraki routers, layer 3 switches, Access Points, Firewall, Sonicwall, Juniper, CraddlePoint, Palo Alto, Fortinet, Fortigate, Sophos, VPN etc. Call out or email circuit issues to carrier or third party vendor. Call out apps/software issues to third party vendor Strong Experience in providing high level customer service. Support end user remotely Experienced with IT Glue documentation. Experienced in email technologies, IMAP, PoP3, Exchange/MS O365, Google Workspace/Gmail. Experienced in MS customer partner Experienced in email migration, Google and MS 365 Ticketing system: Halo-PSA Zoho desk Service now Connectwise Auto-Task RMM/Remote control Solarwinds RMM Datto RMM Pulseway RMM Kaseya VSA Teamviewer RDP Zoom remote connect Anydesk Syncro Screenconnect Bomgar Quickassist Monitoring Networks: Meraki Dashboard Logic Monitoring Zenoss Adnet PRTG Netcloud Sophos Forti Client Certifications: NSE 1 Network Security Associate (Information Security Awareness) 6/3/23 – 6/3/25 NSE 2 Network Security Associate (Evolution of Cybersecurity) 6/3/23 – 6/3/25 CompTIA A+ 901 module certification CompTIA A+ 902 module certification Google IO certification Seminars attended: Accent Reduction – Holy Angel University [September 2014] Personal Development – Holy Angel University [September 2014] EMERSON CARAVAN – Holy Angel University [July 2015] Google IO - Holy Angel University with certificate of attendance [July 2015] Resume Tutor and Impressing Interviews – Holy Angel University [August 2016] PhilNITS Certification Program Japan Company – Holy Angel University [September 2016] I Hereby that the written information above is true and correct to the best of my knowledge and belief.