Mauralyn M.

With over 5 years of experience in e-commerce and customer support, I help online businesses run smoothly from backend to frontline. 🛒 E-COMMERCE OPERATIONS: ✅ Product listing, order processing, fulfillment, and delivery tracking ✅ Inventory tracking, reporting, and supplier research ✅ Pricing updates and competitor analysis ✅ Platforms: Shopify, WooCommerce, Amazon, eBay 💬 CUSTOMER SUPPORT & ADMIN: ✅ Email, chat, and phone support ✅ Ticket management, returns, refunds, and escalations ✅ SOP, FAQ, and knowledge base creation ✅ Admin: data entry, reporting, CRM management ✅ Tools: Zendesk, Freshdesk, Intercom, Herodesk, Gorgias, HelpScout, Crisp 🚀 DIGITAL MARKETING: ✅ Social media management, content creation, and scheduling ✅ Email campaigns, SEO, and keyword research ✅ Tools: Google Console, Canva, CapCut, Meta, Mailchimp, Klaviyo, Active Campaign 🛠️ Google Workspace, Microsoft Office, Asana, Trello, Notion, Basecamp, Keap, GoHighLevel, Airtable, Slack, ChatGPT, Claude AI "Hire me," and let's get started! Wink