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Jessica  B.
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Jessica B.

Operations & Client Support Specialist

𝗜 𝗸𝗲𝗲𝗽 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗿𝘂𝗻𝗻𝗶𝗻𝗴 𝘀𝗺𝗼𝗼𝘁𝗵𝗹𝘆 𝗯𝗲𝗵𝗶𝗻𝗱 𝘁𝗵𝗲 𝘀𝗰𝗲𝗻𝗲𝘀, 𝗵𝗮𝗻𝗱𝗹𝗶𝗻𝗴 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀, 𝘁𝗲𝗰𝗵 𝗶𝘀𝘀𝘂𝗲𝘀, 𝗮𝗻𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘀𝗼 𝘆𝗼𝘂 𝗰𝗮𝗻 𝗳𝗼𝗰𝘂𝘀 𝗼𝗻 𝗴𝗿𝗼𝘄𝘁𝗵. If your inbox is overwhelming, your calendar is chaotic, systems keep breaking, or customer messages are piling up, I step in and fix the structure, not just the symptoms. Hi, I’m Jessica, a Top Rated Executive Assistant and Operations Specialist. I don’t wait for instructions, I take ownership, anticipate needs, and make sure nothing falls through the cracks. What I Handle ◼ Inbox & calendar management (Gmail, Outlook, Calendly) ◼ Meeting scheduling, follow-ups, and coordination ◼ Project & task management (ClickUp, Asana, Trello, Jira) ◼ Tech support (Microsoft 365, Google Workspace, CRM systems) ◼ Customer support (email, chat, CRM management) ◼ SOPs, workflows, and process documentation Results I Deliver ◼ Reduced inbox backlog by 40-60% within 30 days ◼ Managed 20+ weekly meetings across time zones ◼ Improved team efficiency with clear systems and workflows ◼ Delivered fast, professional support across tech and customer channels How I Work Proactive. Structured. Reliable. I bridge the gap between operations, systems, and customer experience so your business runs efficiently on every level. If you need someone who can step in, take ownership, and keep everything running like clockwork. Let’s connect. - Jessica

🇳🇬Abuja, Nigeria$20/hr100% JSS4.34 (7)Since Oct 2020
GlobeUpwork

Earnings and projects

MRR
$3.1k

Last 6 months ÷ 6

World#12,092 / 412k
🇳🇬Country#121 / 13.8k
Revenue, last 30 days
$3.8k

Last 6 months: $19k

World#8,757 / 412k
🇳🇬Country#75 / 13.8k
Total earnings
$54k

Billed in all: $58k

World#71,115 / 412k
🇳🇬Country#652 / 13.8k
Per project
$4.9k

$4.7k in the last 6 months

World#35,241 / 412k
🇳🇬Country#414 / 13.8k
Projects, last 6 months
4
0% fixed100% hourly
World#51,813 / 412k
🇳🇬Country#3,269 / 13.8k
Projects in all
11

Across 15 contracts

7% fixed93% hourly
World#192,417 / 412k
🇳🇬Country#6,892 / 13.8k

Earnings, last 30 days

$57.9k+$3.8k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$54k$56k$58kOct 8Oct 23Nov 7

Skill rankings: Top 1% in Data Entry

Ranked by MRR among everyone on Upwork with the skill.

  1. #28Personal Administration1,703 freelancers · 🇳🇬 #4Top 2%
  2. #36File Management2,593 freelancers · 🇳🇬 #5Top 1%
  3. #57Task Coordination2,735 freelancers · 🇳🇬 #6Top 2%
  4. #65Calendar Management4,894 freelancers · 🇳🇬 #4Top 1%
  5. #103Customer Satisfaction3,986 freelancers · 🇳🇬 #5Top 3%
  6. #115Executive Support5,288 freelancers · 🇳🇬 #8Top 2%
  7. #155Communications7,670 freelancers · 🇳🇬 #8Top 2%
  8. #252Email Communication14,123 freelancers · 🇳🇬 #14Top 2%