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John Eres C.
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John Eres C.

Quality Assurance Analyst and Customer Service Support

Hello, I am Eres, and Good to see you on my profile. I have over five years working closely with our customers and satisfying them. Being a Customer service staff is challenging but satisfying. It is not just about answering their questions correctly but giving them comfort and making them feel that we are always there to help and we know and understand how they think and their situation. I can proudly say that I am highly reliable, can work under pressure, sprinkles happiness and color to the team, and bring everyone to be the best that they can be. My years of experience have given me a platform to gain skills and expertise and some areas. I can utilize it to improve and help your business not just for a day but until your success. I can do: - Email Support - Live Chat - Web research - Quality assurance for Sales and Customer Service Calls - Administrative tasks - And be your good friend I am also experienced in using the following platforms: - Shopify - Zendesk - Freshdesk - Confluence - Live-Chat - Stripe - Intercom - Quickbooks Furthermore, I can be your Customer Support, QA, VA, your friend, and your long-term business partner. Let me help you, let us work together! Kind Regards, Eres

🇵🇭Cavite City, Philippines$10/hr100% JSS4.77 (4)Since Nov 2020
GlobeUpwork

Earnings and projects

MRR
$914

Last 6 months ÷ 6

World#52,128 / 412k
🇵🇭Country#9,986 / 56.3k
Revenue, last 30 days
$924

Last 6 months: $5.5k

World#45,243 / 412k
🇵🇭Country#9,318 / 56.3k
Total earnings
$145k

Billed in all: $150k

World#24,682 / 412k
🇵🇭Country#2,603 / 56.3k
Per project
$48k

$5.5k in the last 6 months

World#1,028 / 412k
🇵🇭Country#95 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,095 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
3

Across 13 contracts

0% fixed100% hourly
World#304,142 / 412k
🇵🇭Country#31,917 / 56.3k

Earnings, last 30 days

$150k+$924 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$149.0k$149.5k$150.0k$150.5kOct 8Oct 23Nov 7

Skill rankings: Top 15% in Quality Control

Ranked by MRR among everyone on Upwork with the skill.

  1. #151Leadership Skills972 freelancers · 🇵🇭 #61Top 16%
  2. #190Quality Control1,307 freelancers · 🇵🇭 #61Top 15%
  3. #312BPO Call Center1,567 freelancers · 🇵🇭 #172Top 20%
  4. #819Quality Assurance4,093 freelancers · 🇵🇭 #324Top 20%
  5. #1,133Communications7,670 freelancers · 🇵🇭 #453Top 15%