Jacob B.

E-Commerce Support & Operations Specialist | CX + Systems

Hi, I’m Jacob! I have over 7 years of experience working across customer support, operations, and team management, primarily with e-commerce and digital first brands. My background includes helping businesses improve customer experience, streamline workflows, and keep day to day operations running efficiently. I’ve managed high volume email, chat, and social media communication while also supporting internal operations such as SOP creation, process improvement, inbox organization, reporting, and team coordination. I’m experienced with platforms like Zendesk, Gorgias, ReAmaze, Intercom, HelpScout, Shopify, ClickUp, Slack, and various social media platforms including Instagram and Facebook. I enjoy building systems that make teams more organized and scalable. Whether it’s improving workflows, helping manage projects, coordinating remote teams, or solving operational bottlenecks, I’m someone who likes to take ownership and figure things out. I’m detail oriented, adaptable, and comfortable working in fast paced environments where priorities shift quickly. I learn new tools and systems fast, communicate clearly, and work well independently without needing constant oversight. At the end of the day, I’m focused on helping businesses operate more smoothly whether that’s through customer experience, operations support, process management, or simply being a reliable person the team can count on.