Mudassir M.

Results-driven Wireless, Network, Project, and Support Engineer with 11+ years of cross-industry experience spanning banking, hospitality, pharmaceutical, insurance, public sector, and retail environments. Recognized by peers and leadership for exceptional expertise in delivering multi-million-dollar projects, with a track record of leading end-to-end project execution from planning through deployment and support. Brings specialized experience with InterTouch, a premier multi-national integrated technology solutions provider serving the hospitality industry across 40+ countries. Deep technical proficiency in Wireless and Wired Networking and Security, with hands-on expertise in configuration, deployment, and troubleshooting. 💼 Roles I Have Successfully Delivered: • Leve 2 Network Engineer 'RV Wifi Parks' - Access Parks USA • SD-WAN Engineer (Multi-vendor SASE environments) - ConfigureInc USA • Network Engineer (Enterprise & ISP Networks) - Airespring USA • Service Assurance Engineer (NOC L2/L3 Operations) - ATSG USA • Cloud DevOps Engineer (Kubernetes, CI/CD, Microservices) - Freelance • Telecom Core Network Engineer (4G/5G, VoLTE, IMS, NB-IoT) - Huawei Saudi Arabia • Technical Lead (Network Operations & Incident Management) - Ericsson Saudi Arabia 🎓 Certifications: • AI Solutions on Cisco Infrastructure Essentials • AWS Solutions Architect – Associate • Kubernetes Certified Administrator (CKA) • Kubernetes Certified Application Developer (CKAD) • Cisco Certified Network Associate (CCNA) • Juniper JNCIA Certified • CATO SD-WAN Certified • ADTRAN Certified • Ericsson Cloud Associate • Ericsson 5G Core & IMS Certified • Fortinet NSE-4 (In Progress) • Cisco CCNP (In Progress) 🔧 What I Can Do for You: • Design, deploy, and troubleshoot SD-WAN solutions (VeloCloud, Meraki, Fortinet) • Resolve packet loss, latency, and routing issues (BGP, OSPF, MPLS) • Configure site-to-site VPNs, Auto VPN, IPsec tunnels • Optimize WAN performance using QoS, traffic shaping, and business policies • Troubleshoot ISP/carrier issues and coordinate escalations • Configure and manage Cisco, Juniper, Aruba, MikroTik networks • Deploy and troubleshoot WiFi networks (Meraki, Mist, Aruba) • Setup hybrid cloud connectivity (AWS, Azure, GCP with on-prem) • Kubernetes deployment and networking troubleshooting (EKS, GKE) • Network monitoring and alerting (PRTG, SolarWinds, Wireshark) 💡 Why Clients Choose Me: ✔ Fast troubleshooting & root cause analysis ✔ Strong communication (clear updates, RCA reports) ✔ Experience with real production networks (not just labs) ✔ Proven ability to reduce downtime and improve performance If you’re facing network slowness, outages, SD-WAN issues, or need expert design/implementation — I can help you fix it quickly and efficiently. Let’s connect and get your network running at peak performance. 🛠️ Skills 🔹 Core Networking ✔ SD-WAN (VeloCloud, Meraki, Fortinet, CATO) ✔ Routing & Switching (BGP, OSPF, VLANs, STP) ✔ MPLS, VPN, IPsec, GRE ✔ Network Troubleshooting (L1/L2/L3) 🔹 Wireless & Access ✔ Cisco Meraki (MX, MS, MR) ✔ Juniper Mist (Marvis AI) ✔ Aruba Networks ✔ Cradlepoint / Peplink (LTE/5G) 🔹 Cloud & DevOps ✔ AWS (VPC, EC2, Load Balancer, VPN) ✔ Kubernetes (EKS, GKE, YAML, Pods, Services) ✔ CI/CD (Jenkins) ✔ Microservices Deployment 🔹 Telecom & 5G ✔ 4G/5G Core Networks ✔ VoLTE / IMS ✔ NB-IoT ✔ KPI Monitoring & Optimization 🔹 Tools & Monitoring ✔ Wireshark (PCAP Analysis) ✔ SolarWinds / PRTG ✔ PingPlotter / WinMTR ✔ ServiceNow / Netcool / BMC ✔ Meraki Dashboard / VeloCloud Orchestrator 🚀 Leadership Roles I Can Take / Have Experience Supporting: • NOC Team Lead – Leading L1/L2 engineers, managing escalations, and ensuring SLA compliance • Service Assurance Lead – Driving incident management, RCA, and network performance optimization • NOC Manager – Overseeing 24/7 operations, KPIs, reporting, and team performance • Customer Support Lead (Technical) – Managing client communication, escalations, and service delivery • Technical Lead (Network Operations) – Guiding troubleshooting, mentoring teams, and handling critical outages • SD-WAN / Network Architect – Designing scalable WAN and hybrid cloud solutions • Incident Manager – Managing P1/P2 incidents, bridge calls, and cross-team coordination • Operations Manager (Network/ISP/MSP) – Improving processes, reducing MTTR, and enhancing service quality