Roy Aldwin T.

A+ Customer Success / Service / Training Facilitation

Hi and thanks for checking out my profile! I have a BPO experience for over 10 years mostly with customer service roles. And have handled mostly, if not, all platforms with the role (email, chat, phones). I also have a vast knowledge of how to communicate with customers/people, understanding the situation and making sure that there will be no stones left unturned in resolving a customer's concern/inquiry. I was also a Communications Trainer at my most recent BPO Company, Concentrix for 2-3 years. I have excellent facilitation skills related to my position training new hire/existing employees about communications and product related topics. I also have years worth of experience as an Engagement Specialist/Manager handling a book of businesses working with owners in the labor sector within the USA.