Mary Jane G.

I am a responsible, hardworking, and flexible person. I can speak to the qualifications that make me the best fit for this position. I learned how to multitask and prioritize responsibilities. In your fast-paced organization, the ability to effectively prioritize is a significant component of success. Proven experience providing customer support in busy call center environments for public utility and insurance industry employers. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively, and use tact and diplomacy to achieve win-win outcomes. Commended for the initiative, persuasiveness, intense customer focus, and dependability in performance evaluations. Greet transfer and hold calls. Build rapport, listen, clarify, and manage the conversational flow. Manage upset customers, conflicts, and challenging situations. Deliver outstanding service. Maintained a customer account information database (incl. canceling and updating customer accounts.)/ Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Memorized entire line of company products & services, including prices and special discounts. Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate.