Franz Ferdinand Z.

Goal-oriented, diligent and enthusiastic, with over 8 years of customer service experience. Handled all channels (phones, chats, emails and social media), and literate with tools such as Shopify, Zendesk, Gorgias, Google Sheets and Docs. I've had a leadership role for 2 years and had received leadership training along with it. Well-versed in the English language in both verbal and written forms. Trained and worked for different brands and services such as startup E-commerce for beauty & fashion. Had a brief English tutoring experience for 6 months before entering the BPO industry. I also have experience managing and responding to Trustpilot reviews. Equipped with a competitive PC and laptop, I am ready to be deployed anytime. My skills and experience are at your disposal. Let us work together!