Abdul M.

For over 6 years, I have been helping AI, Web3, and tech companies build communities that drive growth, improve customer experience, and strengthen long-term user retention. My experience spans both B2B and B2C products, where I combine community strategy, customer operations, and cross-functional collaboration. I've worked with innovative companies and ecosystems including Luma AI, Hivenet, Protocol Labs, eventflo, SpineDAO, and several other projects across web3, AI infra, DeFi, DeSci, ReFi, SaaS, and emerging technologies. I partner closely with product, engineering, support, marketing, and leadership teams to improve customer journeys, collect actionable product feedback, optimize support operations, and build scalable community systems. Here's how I can help: ✅ Community strategy and operations for AI, Web3, SaaS, and tech products ✅ Customer Experience Operations and Customer Success workflows ✅ Community infrastructure including onboarding, moderation, automation, roles, permissions, bots, and gamification ✅ Organic community growth through meaningful engagement, events, AMAs, engagement initiatives, and retention campaigns ✅ Social engagement on X through strategic conversations, community building, and brand advocacy ✅ Retention campaigns using Zealy, Galxe, Guild, Kaito, and other engagement platforms ✅ Knowledge base creation, help center documentation, SOPs, and customer support processes ✅ Customer feedback collection, bug reporting, escalation management, and cross-team coordination ✅ Community analytics, reporting, KPI tracking, and operational improvements ✅ Team recruitment, training, and team management Whether you're launching an AI platform, scaling a Web3 ecosystem, growing a SaaS product, or improving your customer experience operations, I bring the strategic thinking and hands-on execution that support sustainable business growth.