Kent C.

Hi! Below are the skills and experiences you might be looking for: CSR - I worked as a Customer Service Representative at Sprint Telecommunications for a year. My primary tasks included assisting customers with payments, resolving billing disputes, providing cellphone services, handling email communications, and updating customers on order status. Outbound Caller / Appointment Setter - I have worked as an Outbound Caller/Appointment Setter for 5 months, primarily calling clients in the U.S. to assist them in paying off their student loans. My main responsibility is to pre-qualify clients and refer them to an agent who explains how our service works. Account Manager - I have worked as an Account Manager at Flagship One for a year, specializing in automotive control modules like Powertrain Control Modules (PCM), Engine Control Modules (ECM), and Transmission Control Modules (TCM). In this role, I manage and fulfill orders, provide order status updates, process billing and payments, and ensure quality customer service Customer Medical Sales Representative / Virtual Assistant - I am currently a Sales Representative and Virtual Assistant at Daphco Medical Equipment, where I manage and fulfill orders, provide order status updates, handle billing, and perform outbound sales. Additionally, I manage the company website, optimize content for SEO using Semrush, social media content, and offer chat and phone support. My role also includes content creation, strictly practicing HIPPA law and other related tasks. I am a quick learner and can work with minimal supervision. In my previous roles, I have used tools such as CST (similar to Google, used at Sprint Telecom), Vicidial, RingCentral, Google Workspace (Gmail, Docs, Sheets), AdvanceMD, WooCommerce, Shopify, Trello, Pipedrive, ActiveCampaign, and Semrush. I am also open to training on your CRM system. Let me help you to improve your business and be part of your team on a long term basis. Cheers!