Rose Anne L.

⭐ E-Commerce Customer Service & Shopify Specialist | 9+ Years of Experience Hello and welcome! 👋 Are you looking for someone who can take ownership of customer support, solve problems, manage orders, handle disputes, and keep your e-commerce operations running smoothly? You’re in the right place! With 9+ years of experience in Customer Service and Escalation Support, I specialize in e-commerce, Shopify, dropshipping, customer support, order management, refunds, returns, disputes, and escalations. I don’t just answer tickets—I solve problems, protect your business, and make sure customers feel heard and valued. 💯 ⭐ MY SKILLS & EXPERTISE ✅ Customer Service & Escalation Support ✅ Shopify & Whop Store Management ✅ Email, Chat & Ticket Support ✅ Refunds, Returns & Exchanges ✅ PayPal & Klarna Disputes / Chargebacks ✅ Order Tracking & Fulfillment ✅ Supplier & Shipping Coordination ✅ Product & Inventory Management ✅ Trustpilot & Customer Review Support ✅ Data Entry, Reports & Google Sheets ✅ Social Media & Basic Marketing Support ✅ Canva & Basic Photoshop Design 🛠TOOLS & PLATFORMS Customer Support: Zendesk • Gorgias • Freshdesk • Reamaze • Help Scout E-Commerce: Shopify • Whop • Etsy • ShipStation • ParcelPanel Communication: Slack • Discord Project Management: Asana • Trello • ClickUp • Notion Marketing: Hootsuite • Meta Business Manager • Zapier • Attentive • SimpleTexting Affiliate: GoAffPro • PartnerStack Creative: Canva • Adobe Photoshop Social Media: Facebook • Instagram • TikTok • Pinterest • LinkedIn Productivity: Google Sheets • Google Docs • Grammarly • ChatGPT • DeepL 💎 WHY WORK WITH ME? ✨ 9+ Years of Experience – From everyday inquiries to complex escalations. ✨ Problem Solver – I focus on solutions, not just replies. ✨ Reliable & Detail-Oriented – I take ownership and make sure tasks are completed correctly. ✨ Calm Under Pressure – Difficult customers, high-volume inboxes, refunds, and disputes are areas I’m comfortable handling. ✨ E-Commerce Expertise – I understand the complete customer journey, from order placement to fulfillment and post-purchase support. 🚀 Ready to improve your customer support and e-commerce operations? If you need someone reliable, experienced, proactive, and ready to jump in and get things done. I’d love to work with you!