Folorunso K.

I am an IT professional who has been in the industry for over 10 years. Detail- and results-oriented individual with above-average critical thinking, time management, and organizational skills. A qualified IT project manager who communicates well with clients, co-workers, and supervisors alike. Interested in getting results and ensuring a great customer experience for each client. Proven expertise in business continuity planning, process re-engineering, and systems improvement. Exceptional proficiency in planning and executing all system development life cycle phases with remarkable knowledge of system architectural styles and exemplary integration. Superb technical skills. Collaborative, communicative, and proactive; effectively build and steward relationships with internal and external stakeholders to meet company objectives. I am a well-organized, proactive, meticulous, and efficient Customer Service Representative. I am equally equipped with technical skills. I have experience in customer service, web research, and technical support. Over the years, I have gathered extensive knowledge in Live Chat/Email/Help Desk Support and Technical Support, giving exceptional services to clients including helping customers with reviews, complaints, questions, and information about products and services. I am fluent in verbal and written English communication. FREQUENTLY USED APPLICATIONS/WEB SERVICES: Salesforce, Zendesk, Freshdesk, Shopify, Zoho Desk, Monday.com, Trello, Airtable, Slack, Microsoft Teams, LiveChat, Ring Central, GSuite, Office 365, Microsoft Office Suite, Microsoft Azure, Amazon Web Services, Google Cloud Platform, ConnectWise Platform, SolarWinds RMM, NinjaRMM, Plesk, and CPanel. OPERATING SYSTEM: Windows 11, macOS Sonoma, Ubuntu 23.10