Romelyn C.

5+ Years | Customer Support | eCommerce | PMS & Channel Management

I provide reliable CUSTOMER SUPPORT AND OPERATIONAL ASSISTANCE for ECOMMERCE AND HOSPITALITY BUSINESSES, ensuring seamless daily operations and an outstanding customer experience. With 5+ years of experience, I provide support that helps businesses deliver better customer experiences, resolve issues efficiently, and keep operations running smoothly. I can help you with: 🚩 ECOMMERCE CUSTOMER SUPPORT & MARKETPLACE SUPPORT – Provide multi-channel customer support through tickets, live chat, and phone while assisting buyers and sellers with orders, product listings, account concerns, returns, refunds, and post-delivery issues. Investigate customer concerns and deliver effective solutions to improve satisfaction and maintain a seamless marketplace experience. 🚩 PMS & CHANNEL MANAGER SUPPORT– Support property management businesses with platform troubleshooting, OTA channel mapping, integrations, and connectivity issues across booking platforms such as Agoda, BCOM, Expedia, and more. Assist clients with reservation management, guest-related concerns, refunds, invoices, and platform guidance to ensure seamless operations and a better user experience. 🚩 CUSTOMER SUPPORT & ECOMMERCE TOOLS ♦️ Zendesk ♦️ Gorgias ♦️ Re:amaze ♦️ Shopify ♦️ eCommerce Marketplace Platforms ♦️ Google Workspace ♦️ Microsoft Office ♦️ Slack 🚩 PMS & CHANNEL MANAGER TOOLS ♦️ Property Management Systems (PMS) ♦️ Channel Manager Platforms ♦️ OTA’s Mapping ♦️ Agoda Partner Platform ♦️ BCOM Extranet ♦️ Expedia Partner Central ♦️ Channel Mapping & Connectivity Management Tools ♦️ Reservation Management Systems ♦️ Booking Management Tools ♦️ Invoice & Refund Processing Systems So, what are you waiting for? Send me an invite and let’s get started! I’m ready to bring my experience and dedication to help your business succeed With care, Romelyn