Rachel R.

I have over 6 years of experience as a Customer Service Representative. During the first two years, I worked as a Finance Specialist for a major U.S. telecommunications company, where I handled billing concerns, plan discrepancies, and disputes related to incorrect or unauthorized charges on customer accounts. I was then transferred to the Retention Department, where I managed escalated and unresolved calls from various departments. My primary responsibility was to provide save offers and deliver the best possible resolutions to retain customers. Additionally, I served as a General Care Specialist, where I handled complex issues, including advanced troubleshooting and technical support for mobile devices. Throughout my CSR career, I have consistently been recognized as a top performer and have received multiple awards for excellence in customer service. Currently, I am working as an Onboarding Specialist at a staffing agency, where my role focuses on assisting both customers and workers throughout the onboarding process. My responsibilities include conducting confirmation calls, creating job postings, managing modular onboarding and badge issuance, sending out email and SMS campaigns, and generating smartcards. I play a key role in ensuring a smooth and efficient onboarding experience for all parties involved.