Toyin K A.
High Ticket Closer/Trainer
Professional Profile Experienced and dedicated Customer Service Expert/Trainer with over 10 years of success in delivering exceptional customer experiences. Proven track record of exceeding performance metrics, resolving issues, and fostering customer loyalty. Skilled in active listening, problemsolving, and leveraging technology. Strong leadership abilities with a focus on driving positive outcomes. Committed to providing personalized solutions to meet diverse customer needs. Ready to contribute expertise and passion to any organization’s success. Core Competence • Customer service and sales expert, B2C/B2B, Cold calling, Data analysis and reporting| Innovative thinker| Highly organized| management skills| Detail oriented • Communication and presentation, Business development, Relationship building| Active listening| conflict resolving Googling | Microsoft Office suite (Word, Excel) | Google Docs • Zoom | Zendesk |AWS | Slack | Chase dialer | Dialer 2.0 Career Summary -Client Success Assistant / Trainer at Calls Experts (ISI), Miami, Florida. USA. -Customer Service Representative 9Mobile -Bachelor of Science B.Sc.(Ed.) Economics. Obafemi Awolowo University.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $1.6k
Billed in all: $3,240$3.2k
$1.6k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 29% in Data Entry
Ranked by MRR among everyone on Upwork with the skill.
- #120Customer Feedback Documentation365 freelancers · 🇳🇬 #14Top 33%🇳🇬#14 of 38
- #174Customer Service Training470 freelancers · 🇳🇬 #3Top 37%🇳🇬#3 of 13
- #203Answered Ticket446 freelancers · 🇳🇬 #5Top 46%🇳🇬#5 of 14
- #234Customer Acquisition639 freelancers · 🇳🇬 #13Top 37%🇳🇬#13 of 40
- #303Customer Support Plugin944 freelancers · 🇳🇬 #13Top 32%🇳🇬#13 of 25
- #510Ticketing System1,296 freelancers · 🇳🇬 #51Top 39%🇳🇬#51 of 116
- #516Inbound Inquiry1,295 freelancers · 🇳🇬 #29Top 40%🇳🇬#29 of 52
- #517Customer Engagement1,530 freelancers · 🇳🇬 #46Top 34%🇳🇬#46 of 124