Jennifer O.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I have 5+ Years experience Delivering High Level Operations, CRM Management & Scalable Business Systems. Helping founders, agencies, and growing teams build organized, automated backend systems that eliminate chaos and create room for real growth. WHO I AM I am Jennifer, a Customer Support Specialist and an Executive Virtual Assistant with 5+ years of experience supporting founders, entrepreneurs, and growing teams with high-level Virtual Assistance, CRM Management, Customer Support, and structured Business Operations. I don’t just complete tasks; I build the systems behind them. From day-to-day administrative support to full workflow automation, I bring clarity, structure, and momentum to every work process. WHAT I DO ✅ Client Success & Customer Support I build and nurture client relationships responding promptly, resolving issues efficiently, and onboarding clients in HubSpot, Fresh desk, Zendesk, Intercom, HCP. ✅ Project Coordination & Executive Operations I coordinate cross functional tasks using Monday, Asana, and Google Workspace, tracking deliverables, managing deadlines, and producing clear, concise reports that give decision makers the information they need. ✅ Phone & Appointment setting I handle over 50 inbound and outbound calls daily to handle client inquiries and also book appointments for vendors, contractors, and external stakeholders. ✅ Calendar & Schedule Management I manage complex executive calendars across multiple time zones, scheduling meetings and ensuring every day is structured with intention. ✅ Billing & Invoicing Generated and issued estimates and invoices in QuickBooks, ensuring all receipts updated promptly upon receipt of payments. ✅ Meeting Coordination I coordinate and facilitate virtual meetings, sending invitations, preparing agendas, managing attendee communication, setting up video conferencing, and following up with action items and meeting notes afterward. ✅ Email Management I manage executive inboxes with discretion and precision by prioritizing messages, drafting responses, flagging urgent items, and ensuring the executive’s attention goes where it is needed most. I maintain a clean and organized inbox. ✅ Record Management & Data Entry I build and maintain organized digital filing systems using Google Drive and other cloud platforms ensuring documents are structured, clearly named and always easy to locate. ✅ Research & Reporting I conduct thorough research on topics, vendors, competitors, and market trends delivering clear, concise summaries that give executives the information they need to make confident decisions quickly. ✅ Handling Sensitive Information I handle confidential information, personnel matters, financial data, strategic plans with utmost professionalism and discretion at all times. ✅ Systems Automation & Process Improvement I create automated workflows and pipelines using CRM to save time, reduce errors, and create more scalable operations. ✅ Remote & Startup Experience I thrive in remote, fast-paced environments. Having supported founders and executive teams, I am comfortable with ambiguity and wearing multiple hats when needed. I am self directed, very detailed, reliable, and do not need micromanaging to deliver excellent work. TOOLS & PLATFROMS 1. Google Workspace: Gmail, Calendar, Drive, Docs, Sheets 2. Monday, Asana, Trello, Microsoft Office: task tracking and project coordination 3. Slack, Teams, Meta, LinkedIn: team communication and collaboration 4. HubSpot, Housecall Pro, Zoho, MailChimp, Fresh desk, Zendesk, Intercomm: CRM and contact management 5. AI tools (Claude, ChatGPT, Perplexity): for research, to draft emails, SOPs, meeting notes WHAT SETS ME APART 1. Clear, professional communication at every touchpoint 2. Strong organizational and multitasking ability across complex workloads 3. Proactive problem-solving; I anticipate what’s next before it becomes an issue 4. High attention to detail with consistent follow-through 5. Long-term reliability; clients trust me to show up and deliver, every time 6. I adapt quickly to new tools and enjoy improving processes LET’S WORK TOGETHER If you’re a busy founder or executive looking for a reliable partner who treats your business like her own, I would love to connect. 📩 Send an invite or direct message. Let’s talk about how I can best support you.