Fernando L.

Operations Manager | PM | Process Improvement and Client Experience

I am an Industrial Engineer with over 8 years of experience helping businesses improve operations, implement CRM systems, build reports and KPIs, manage projects, and optimize processes. I have worked with U.S. companies and law firms in roles such as Operations Manager, Project Manager, Collections & Client Experience Manager, and CRM Administrator. I specialize in fixing operational problems, organizing workflows, improving billing and collections processes, building dashboards and reports, implementing and optimizing CRM systems, documenting SOPs, and helping companies become more efficient and scalable. I have experience with Salesforce, Clio, LollyLaw, Zoho, Bitrix24, Excel, Google Sheets, Power Query, reporting dashboards, KPI tracking, workflow automation, and data analysis. Companies usually hire me when their operations are disorganized, their CRM is not being used properly, they don’t have clear reports or KPIs, their billing or collections processes need structure, or they need someone to manage projects and improve internal processes. I don’t just complete tasks, I help businesses become more organized, efficient, and scalable.