Fernando L.

🚀 I DON'T JUST MANAGE OPERATIONS. I MAKE BUSINESSES MORE EFFICIENT, PROFITABLE, AND EASIER TO RUN. Is your business losing time, money, or productivity because of inefficient processes, billing issues, poor reporting, or disorganized operations? That's where I deliver value. I'm an Industrial Engineer and senior Operations & Project Management professional with 10+ years of experience helping U.S. companies and law firms optimize operations, improve financial performance, manage large teams, and implement scalable business solutions. From managing 500+ invoices per month to overseeing operations for accounts with 300+ employees, I combine strategic thinking, financial expertise, advanced data analysis, and hands-on leadership to deliver measurable improvements. 💼 WHAT I CAN DO FOR YOUR BUSINESS ✅ OPERATIONS MANAGEMENT & BUSINESS OPTIMIZATION - Business operations, strategic planning, and process improvement - Leadership, performance management, and cross-functional coordination - Workforce management, capacity planning, and staffing optimization - Workforce forecasting, productivity analysis, and resource allocation - SOP development, workflow automation, and quality assurance - Operational cost reduction and efficiency improvement ✅ FINANCE, LEGAL BILLING & REVENUE MANAGEMENT - High-volume invoicing (500+ invoices monthly) - Accounts receivable, collections, and cash flow improvement - Financial analysis, budgeting, forecasting, and cost optimization - Trust accounting support, retainer management, and reconciliations - Payroll coordination, contractor payments, and revenue-sharing calculations - Billing audits, financial controls, and revenue performance reporting ✅ PROJECT MANAGEMENT & TECHNOLOGY IMPLEMENTATION - End-to-end project planning, execution, and delivery - CRM implementations, system migrations, and business automation - Vendor management, stakeholder communication, and risk mitigation - User acceptance testing (UAT), implementation support, and training - Enterprise technology projects, including Salesforce/Litify and NICE CXone ✅ DATA ANALYTICS, REPORTING & BUSINESS INTELLIGENCE - Advanced Excel, Google Sheets, Power Query, and Power BI - Financial modeling, workforce forecasting, and trend analysis - KPI dashboards, operational scorecards, and executive reports - Revenue, profitability, productivity, and cost-efficiency analysis - Automated reporting and data-driven decision support ✅ CLIENT EXPERIENCE & TEAM LEADERSHIP - Customer service operations, intake management, and client retention - Team supervision, training, coaching, and accountability - Performance monitoring, service quality, and workflow improvement - Client communication and operational escalation management 🛠️ SYSTEMS & PLATFORMS Legal & Billing: Clio Manage/Grow, MyCase, LollyLaw, LawPay, QuickBooks CRM & Automation: Salesforce, Litify, HubSpot, Zoho, Power Automate Operations & Analytics: NICE CXone, Power BI, Excel, Google Workspace, Microsoft 365, SharePoint, and project management tools 🏆 EXPERIENCE THAT SETS ME APART ✔️ 10+ years in business operations, finance, and project management ✔️ Oversight of large-scale operations supporting 300+ employees ✔️ Direct leadership of teams ranging from 5 to 30 professionals ✔️ Experience managing 500+ invoices per month across legal billing operations ✔️ Strong expertise in financial efficiency, workforce optimization, forecasting, and performance analytics ✔️ Experience leading complex technology implementations and operational improvement initiatives ✔️ Industrial Engineering degree and Salesforce certification ✔️ Bilingual professional: English (C1) and Native Spanish ⭐ WHY HIRE ME? You aren't just hiring someone to complete a checklist. You're gaining a professional who understands how every part of your business connects — people, processes, technology, finances, and customer experience. I identify where businesses are losing money, develop better workflows, improve productivity, build reliable reporting, and implement solutions that support sustainable growth. I'm equally comfortable working with executives on strategic decisions or getting hands-on with billing, financial reports, staff performance, and daily operations. 📩 LET'S TURN YOUR BUSINESS CHALLENGES INTO RESULTS. Whether you need an Operations Manager, Project Manager, Legal Billing Specialist, Financial Operations Partner, or someone to bring structure to your growing business, I'm ready to help. Send me a message and tell me your biggest operational challenge. Let's build a smarter, more efficient, and more profitable business together. 🚀 BETTER PROCESSES. SMARTER DECISIONS. STRONGER FINANCIAL PERFORMANCE.