Mathias Raphael M.
Customer Service ( French & English)| SAV
With three years of experience in e-commerce, I have excellent mastery of the main tasks related to customer service. Thanks to my experience in customer management by email and telephone (📧& ☎️), I am accustomed to using various tools such as Gorgias, Freshdesk, Zendesk to manage customer requests. : – Inform customers about the status of their orders by email or telephone. — Order processing on DSers and AliExpress. — Order management on Shopify: 🌟 customer management (📧& ☎️) 🌟 Order creation 🌟 Product import via DSers. I also know how to manage disputes on PayPal. Do not hesitate to contact me, because I am ready to take up any challenge.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $1.7k
Billed in all: $16,882$17k
$1.7k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 20% in French
Ranked by MRR among everyone on Upwork with the skill.
- #10PayPal Plugin25 freelancers · 🇲🇬 #2Top 40%🇲🇬#2 of 2
- #38Focus Group Moderation114 freelancers · 🇲🇬 #3Top 33%🇲🇬#3 of 7
- #513French2,610 freelancers · 🇲🇬 #57Top 20%🇲🇬#57 of 198
- #565Freshdesk1,321 freelancers · 🇲🇬 #20Top 43%🇲🇬#20 of 34
- #726Product Knowledge2,128 freelancers · 🇲🇬 #7Top 34%🇲🇬#7 of 11
- #729Gorgias1,588 freelancers · 🇲🇬 #15Top 46%🇲🇬#15 of 23
- #1,089Order Tracking2,668 freelancers · 🇲🇬 #18Top 41%🇲🇬#18 of 30
- #1,485Customer Satisfaction3,986 freelancers · 🇲🇬 #19Top 37%🇲🇬#19 of 44