Patrick A. N.

A passionate, self-driven and motivated Technical Support Engineer with vast experience in computer networking and Office 365 support. I have over 5 years experience supporting customers remotely and on-site with proven success working in high-volume, 24x7 technical call centers. Employing soft skills and able to explain technical solutions to non-technical customers as well as going above and beyond to ensure customer satisfaction with every support ticket. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues and always seek to meet and exceed customers' expectations. What can I offer you? • End-user support • In-dept technical troubleshooting • Remote support • Soft skills • Microsoft Exchange Online • Microsoft SharePoint Online • Microsoft Office 365 • Mail flow • Adaptability to work independently and part of a team • Azure Identity • Deployment of Microsoft Azure Information Protection • Outlook Support & Troubleshooting • Exchange Online security related technologies (SPF, DMARC, DKIM, EOP, OME, ATP) • Security and Compliance • Active Directory • Data Migration • OneDrive & Teams troubleshooting • Support and Operations • Passion for technology and learning. • Excellent Communication skills (spoken and written)