Reymon L.

Results-driven Chargeback & Dispute Resolution Specialist with 4+ years of experience helping ecommerce brands protect revenue and win more disputes. I manage high-volume chargeback caseloads across PayPal, Stripe, Braintree, Worldpay, PayArc, NMI, and other major processors, investigating claims, building evidence-based rebuttal letters, and tracking outcomes to consistently improve win rates. What I bring to your team: ✅Evidence-based rebuttal writing tailored to each dispute reason code ✅Pre-chargeback fraud interception using Verifi and Ethoca alerts ✅SOP creation and structured caseload tracking systems built for accuracy under deadline pressure ✅Fluent across ecommerce and support tools: Shopify, Zendesk, Gorgias, LiveAgent, ClickUp, Monday. I've handled both individual case resolution and full customer support operations, so I understand disputes from every angle: the buyer's claim, the merchant's policy, and the processor's requirements. Available full-time, flexible with US, UK, and AU time zones.