Chae R.

Hi, I'm Chae! 👋 I'm a customer support and operations specialist passionate about helping teams and users succeed. With 8+ years of experience in fast-paced startups, AI platforms, delivery services, and SaaS environments, I bring a calm, reliable approach to solving problems and improving systems. I thrive on delivering exceptional support while streamlining processes behind the scenes. What I Bring to the Table: * Operations Ace: At Neighbors, I spearheaded live delivery support during peak hours, ensuring smooth fulfillment by coordinating with drivers and swiftly resolving real-time order issues. I’m adept at handling escalations and driving internal support process improvements. * AI SaaS Specialist: At Parrot AI, I provide comprehensive support for a growing AI meeting tool. I also enhanced the user experience by developing and improving the help center and knowledge base, making it easier for users to find the information they need. I further optimized the platform by refining the chatbot, ensuring accurate and helpful responses to common inquiries. I’m your go-to person for technical troubleshooting, bug reporting, drafting clear documentation, and sharing user feedback with product and engineering teams to enhance the overall platform experience. * Billing & Account Expert: Previously, as a Senior Billing Specialist at Motion, I led a small team, trained new hires, and consistently exceeded quality and performance goals. I excel at providing empathetic and efficient billing and account support to users, resolving payment issues with clarity and care. Here's How I Can Help: * ✅ Calm, reliable support via email, chat, or phone. * 🚚 Strong background in delivery logistics and fulfillment operations. * 💰 Billing and subscription support using tools like Stripe, Braintree, and ReTool. * 🛠️ Expertise in help desk tools such as Crisp, Intercom, Zendesk, and Notion. * 📝 Help center documentation, macros, and process writing expertise. * 💬 Excellent written communication and attention to detail in every interaction. I'm organized, detail-oriented, and take pride in providing teams and users with clear, helpful support. If you're seeking a dependable customer support professional with a strong operations background, I'd love to connect! Let's discuss how I can help you achieve your goals. ✨