Jhessrel P.

Hello, my name is Jhessrel. I have over 10 years of professional experience across Banking, Finance, BPO, Customer Service, and Retention. My background includes 4 years in Banking and Finance, 1 year in the BPO industry, and 6 years in Customer Service and Retention. Throughout my career, I have developed strong customer service, communication, problem-solving, and administrative skills. My experience includes handling customer inquiries, financial transactions, account concerns, email, and customer retention while maintaining accuracy and professionalism. In my current role, I specialize in dispute resolution and Better Business Bureau (BBB) case management. I monitor and investigate customer disputes, communicate with customers, prepare and submit rebuttal documentation, coordinate with internal teams, and ensure cases are handled accurately and within required deadlines. I also assist the customer service team with email inquiries and customer concerns to help ensure timely and effective resolutions. I also have experience in bookkeeping, data entry, accounts payable and receivable, payroll, web research, and general administrative support. In addition, I worked part-time as a Registrar at a TESDA institution, which further strengthened my organizational and administrative skills. I am proficient in Google Workspace, Zendesk, Freshdesk, QuickBooks, Xero, Trello, Slack, Microsoft Excel, Canva, Adobe Photoshop, and other customer support and administrative tools.