Evelyn M.

Customer Support | Social Media Management | Video Editing | Virtual A

Hi! I'm Michelle 😊 I'm a Customer Support Specialist, Virtual Assistant, Social Media Manager, and Content Creator with over 10 years of experience helping businesses improve customer satisfaction, streamline operations, and grow their online presence. I have extensive experience in customer service, including working as a Customer Service Supervisor, handling customer inquiries, resolving issues, managing support tickets, processing orders, and maintaining excellent communication through email, chat, social media, and phone support. In addition to customer support, I have experience in digital marketing, content creation, social media management, and video editing, allowing me to provide a more complete support solution for growing businesses. 🚀 How I Can Help Your Business: ✔ Customer Support (Email, Chat & Social Media) ✔ Customer Follow-up & Relationship Management ✔ Order Processing & Administrative Support ✔ Inbox & Calendar Management ✔ Data Entry & Google Sheets / Excel ✔ Virtual Assistant Tasks ✔ Social Media Management ✔ Content Creation for Instagram, Facebook & TikTok ✔ Canva Graphic Design ✔ Short-Form Video Editing (CapCut) ✔ UGC Content Creation ✔ Digital Marketing Support ✔ Community Management 💻 Tools I Use: Canva, CapCut, Google Workspace, Microsoft Office, Excel, Google Sheets, PowerPoint, Notion, Systeme io, Hotmart, Lovable, Gamma, and various CRM and communication tools. Why work with me? • 10+ years of customer service experience • Strong communication skills • Detail-oriented and highly organized • Fast learner and adaptable • Reliable and committed to long-term collaboration • Passionate about helping businesses grow I'm currently looking for long-term remote opportunities where I can contribute, learn, and become a valuable member of your team. 📍 Based in Mexico 🕒 Available Full-Time Let's work together!