Jennifer P.

Expert Customer Care Representative

I am a freelancer who is capable of providing quality customer service. I have over a year of customer service experience for dental benefits and eligibility. I am dedicated to providing customer satisfaction and fulfillment. I am part of one of the top BPO companies here in the Philippines. We provide customer service by assisting the customers' dental benefits and eligibility such as verifying their eligibility and coverage, maintaining their profile, assuring them that their claims will process in a short period of time, notifying them if changes occur to their accounts, assisting customers if they want to enroll or extend their benefits, giving them a letter if there is an excess to the payments that were sent to them, reprocess the claim that still subjects for review or pending and all other types of issues related to their insurance. I also had experience working with an e-commerce company for almost a year as an Email Customer Support. I provide customer support related to our products and services which includes product inquiry, order tracking, order cancellation, returns, replacements, and refunds, via Zendesk. I can do the following work: - Customer Support - Email Support - Data Entry - Chat Support - Phone Support - Web Research - Typing - Transcription - Bookkeeping - Administrative Management - Calendar Management - Device-troubleshooting - Basic network troubleshooting Knowledge in the following software and tools: - Microsoft Powerpoint - Microsoft Word - Microsoft Excel - Microsoft Publisher - Google Spreadsheet - Google Drive - Google Docs - Airtable - Freshdesk - Trello - Zendesk - Babel Force - Ring Central - Sales Force I pride myself on being extremely professional and aim to always deliver a job well before a deadline. I am extremely proud of my personable yet professional manners and possess excellent communication skills. I look forward to working with you.