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Erica Nina T.

Erica Nina T.

Customer Service/Virtual Assistant

Expert in Customer Service Support Phone, Chat and Email using different tools specifically Zendesk. Exposed to inbound and outbound calls, sales, billing, customer retention, technical support as well as e-mail and chat support. I became a Facebook Lead Generation Specialist for less than a year closing deals with different leads. Knowledgeable in SEO, Project Management and Website Development.

🇵🇭Dumaguete, Philippines$12/hr90% JSSSince Dec 2020
GlobeUpwork

Earnings and projects

MRR
$1.3k

Last 6 months ÷ 6

World#38,190 / 412k
🇵🇭Country#6,345 / 56.3k
Revenue, last 30 days
$1.3k

Last 6 months: $7.7k

World#34,448 / 412k
🇵🇭Country#6,185 / 56.3k
Total earnings
$56k

Billed in all: $59k

World#68,937 / 412k
🇵🇭Country#10,668 / 56.3k
Per project
$56k

$3.8k in the last 6 months

World#726 / 412k
🇵🇭Country#49 / 56.3k
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇵🇭Country#8,168 / 56.3k
Projects in all
1

Across 12 contracts

0% fixed100% hourly
World#360,671 / 412k
🇵🇭Country#43,767 / 56.3k

Earnings, last 30 days

$59.1k+$1.3k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$57k$58k$59k$60kOct 8Oct 23Nov 7

Skill rankings: Top 10% in Lead Generation

Ranked by MRR among everyone on Upwork with the skill.

  1. #53Business with 10-99 Employees358 freelancers · 🇵🇭 #13Top 15%
  2. #402Customer Retention2,511 freelancers · 🇵🇭 #156Top 16%
  3. #408Order Processing2,648 freelancers · 🇵🇭 #287Top 15%
  4. #815Phone Support5,089 freelancers · 🇵🇭 #431Top 16%
  5. #866SEO Audit7,262 freelancers · 🇵🇭 #39Top 12%
  6. #1,035Zendesk5,908 freelancers · 🇵🇭 #556Top 18%
  7. #1,622Technical Support11,267 freelancers · 🇵🇭 #878Top 14%
  8. #1,674Online Chat Support11,527 freelancers · 🇵🇭 #1,013Top 15%