Kate Jona P.

Energetic and driven customer service and E-commerce account manager with 9 years of experience handling all channels (emails, social media, chats, and calls). Expertise in inbound/outbound/social media management, order fulfillment, disputes, workforce, sales, retention, workflow development and presentations, employee training, inventory, and team status database management and reports. Handled all E-commerce business needs for over 20 Shopify stores – from store development to product research, media advertising, and order fulfillment. Trained and worked for different brands and services such as startup E-commerce for beauty and fashion and Internet billing. I also have an ESL teaching background for students in Italy. I am adept in various office productivity and communication software such as Gorgias, Zendesk, Shopify, Excel, Zoom, Skype, Slack, etc. I am highly analytical and resourceful, and a good communicator verbally and in writing. An effective and enthusiastic team leader who is also highly organized and can manage my time effectively with multiple tasks. I am teachable, a fast learner, and flexible. I have a ready remote setup and can start as soon as possible. I'm excited to learn and share my expertise.