Gwinyai S.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I am an experienced technical support resource with a track record providing technical support largely to Microsoft Windows technologies which include but are not limited to AD, DNS, Exchange Server, 365, Azure AD. Having come from an MSP background my support skills cover vast aspects of tech from desktop and server OS to application support, from cloud to on premises infrastructure, from network implementation to post implementation support. Considering this my experience covers all aspects of technical support from call logging to 1st, 2nd, and 3rd line support you can be assured that I take full ownership of technical support tasks assigned to me. Remote support is a discipline that falls within my skill set as I have experience with various remote support tools which include MS Quick Assist, RDP, AnyDesk and Simple Help. IT project management also falls into my strong side so working to timelines and specific gates is a knowledge area within my bouquet. Working individually or as part of a team is a position I have experienced. Most of my experience was acquired in London, England, where I worked technical resource at varying levels for different MSPs from 1999 until 2017 when I relocated back to Africa. I have worked in teams with members of varying skillsets therefore I’ve been able to teach and at the same time learn from my colleagues. This has allowed me to broaden my skillset and knowledge of other technologies such as Cisco, Watchguard but to mention a few. To show consistency in my IT career development my first Microsoft certification was in 1998 on Windows NT 4.0 while still at college and my most recent MS certification was gained in 2021 on O365 – Teams and Azure. In 2018 I added some CompTIA certifications which included Cloud+, Security+ and CySA+ (Cyber Security Analyst) to my qualifications. In 2020 I certified as a Sophos Engineer with focus on Sophos Endpoint, XG Firewall and Sophos Central and my most recent certification was the AWS Certified Solutions Architect – Associate Level acquired in October 2021. My home office is fully equipped with two HP laptops, one running Windows 10 Pro Enterprise, i5 Processor and 16GB RAM and the other running Windows 11 Pro, i7 Processor and 8GB RAM. I connect either machine to my ViewSonic external 24” monitor via HDMI. My house is equipped with a 50mb internet connection that is contention based but on average I get upload and download speeds of +/- 20mb I also have a backup LTE connection if the primary line was to go down. I have HP noise cancelling headphones and a lockable door into my office. My spoken English is perfect without an accent. I can complete tasks with very little to no supervision and looking forward to working with other professionals. I am willing to work on both short- and long-term projects. My experience includes supporting users in the Asia Pacific Region, USA or Israel while working out of a different region. I can work any time zone to suite my client’s working day and or their specific support requirements.