Syene Zinah F.

📜 Here's what I can help you with: • Virtual Assistance • Administrative Support • Customer Service (Phone, Email & Chat) • Email & Calendar Management • Appointment Scheduling • Data Entry & CRM Management • Medical & Legal Administrative Support • Real Estate Administrative Support • Dispatching & Logistics Coordination • Sales Support & Lead Generation • Document & File Management • Customer Retention & Technical Support With +11 years of combined experience in Customer Service and Virtual Assistance, I help businesses stay organized, provide exceptional customer support, and streamline daily operations. I've worked with clients in the medical, legal, logistics, real estate, mental health, telecommunications, and customer service industries, handling administrative tasks, customer inquiries, scheduling, CRM management, dispatching, technical support, and client communication. I pride myself on being organized, dependable, and detail-oriented. Whether it's managing emails, scheduling appointments, assisting customers through phone, chat, and email, organizing documents, or supporting business operations, I always aim to provide efficient, accurate, and professional service. ------------------------------------------------------------------------------------------------------------- Virtual Assistant / Administrative Support • Managed email inboxes, calendars, and daily administrative tasks • Scheduled appointments and coordinated meetings for clients • Organized digital files, documents, and databases • Assisted with CRM management, data entry, and reporting • Supported clients with customer communication through phone, email, and chat Admin Manager – Logistics • Prepared sales quotations and invoices • Coordinated dispatch schedules and deliveries • Processed payments and maintained operational records • Communicated with customers and drivers to ensure smooth operations Admin Coordinator – Mental Health Services • Scheduled and reassigned patient appointments • Updated electronic medical records (EMR) • Coordinated with providers and staff regarding scheduling changes • Managed administrative documentation and client records Real Estate Virtual Assistant • Generated leads and maintained CRM databases • Posted property listings on social media platforms • Assisted with administrative tasks and client follow-ups • Organized property information and marketing materials Customer Service Representative • Assisted customers through inbound and outbound calls • Provided email and live chat support • Handled billing inquiries, technical support, and account concerns • Resolved customer complaints while maintaining high customer satisfaction Legal Administrative Support • Assisted clients through inbound and outbound calls • Managed client intake and case documentation • Organized legal and medical records • Coordinated communication between clients and legal teams CPAP Patient Support Specialist • Processed CPAP supply orders using Brightree • Assisted patients via RingCentral and secure messaging • Downloaded compliance reports through ResMed AirView • Verified insurance eligibility and processed payments • Forwarded provider requests using Athena -------------------------------------------------------------------------------------------------------------------- 💻 TOOLS I HAVE USED: • Athena EMR • ARDashboard • Brightree • Canva • ChatGPT • Google Calendar • Google Docs • Google Sheets • HubSpot • Microsoft Excel • Microsoft Office • Microsoft Outlook • Microsoft Teams • Mondaydotcom • Pricefinder • Qwilr • Realtair • Realworks • ResMed AirView • RingCentral • REX CRM • RP Data • Slack • Stripe • Therap • Trello • VaultRE • WELL App • Zendesk • Zoom • Extended Care Professional • Deputy If you're looking for a dependable Virtual Assistant and Customer Support Professional who can provide outstanding service, manage administrative tasks efficiently, and represent your business with professionalism, I would love the opportunity to work with you. I am committed to helping businesses stay organized, improve customer satisfaction, and achieve their goals through high-quality administrative and customer support. Let's work together to build strong customer relationships, simplify your daily operations, and help your business grow with reliable, professional support.