Jeb H.

Fractional Chief of Staff | Ops & Project Manager | Executive Support

If you’re a founder, physician, or fast-moving executive overwhelmed by operations, admin, or project overload — I help you regain time, clarity, and control. Let me step in, take ownership, and give you space to lead again. I’m a Fractional Chief of Staff, Operations Project Manager, and Executive Assistant hybrid supporting leaders across healthcare, tech, professional services, and education. With 2,500+ Upwork hours, a Top-Rated Plus badge, and 7+ years of experience, I’m the behind-the-scenes operator who brings order to chaos and keeps priorities moving. What I Help You Fix Most leaders come to me when they’re experiencing: • Disorganized systems and unclear processes • Too many tasks and not enough time • Bottlenecks in operations or communication • Messy Notion, HubSpot, EHR, or Google Workspace setups • Lack of SOPs or inconsistent documentation • Patient or clinical coordination issues • Inconsistent follow-through from teams • Projects that stall or lack ownership • Inbox and calendar overwhelm Results You Can Expect Clients typically see improvements such as: • 20–40% efficiency gains within the first 60–90 days • Clean, documented workflows and SOPs • Projects delivered on time with clear milestones and ownership • Better alignment between leaders, staff, and cross-functional teams • Streamlined onboarding and hiring coordination • Systems you can finally trust and scale • Faster communication and proactive follow-up • A more consistent and professional client/patient experience • A reliable partner who anticipates needs and prevents last-minute fire drills I’m not just an executor, I’m a strategist who aligns details AND big-picture goals. How I Support You Operational Leadership & Chief of Staff Support: • Workflow design and optimization • Project management and cross-functional coordination • SOPs, knowledge bases, and internal documentation • Hiring coordination, HR workflows, and compliance support • KPI dashboards, reporting, and operational planning • Systems setup and improvement (Notion, HubSpot, Asana, Google Workspace) Executive Assistant Support: • Inbox and calendar management • Scheduling, reminders, and gatekeeping • Travel planning and logistics • Email drafting and communication support • Meeting preparation, agendas, minutes, and follow-up • Personal admin and lifestyle management Healthcare & Clinical Operations Support: • Patient intake workflows • Follow-ups and clinical coordination • Insurance/eligibility coordination • Compliance-friendly documentation • EMR/EHR support (Nextech) • Reducing no-shows and improving patient flow I adapt quickly to whatever your current systems or processes look like — and elevate them. Tools & Systems Expertise: • Notion – dashboards, databases, workspace setup • Asana – workflows, project templates • HubSpot – CRM cleanup, dashboards, automations • EMR/EHR – Nextech, Healthie, eClinicalWorks, Cerner, DrKronos, intake tools • Google Workspace – Drive, Sheets, Docs • Slack, Zoom, Loom • SOP creation, process mapping, workflow optimization Why Clients Trust Me: • Proactive • Dependable • Calm under pressure • Highly organized • A natural problem-solver • Someone who “just gets it” • Able to think and execute • The partner who keeps everything moving behind the scenes I combine emotional intelligence with operational discipline — which is why clients trust me long-term. Certifications: • Google Project Management • HRCI Human Resource Associate • HIPAA / Healthcare Compliance Training