Maria Richelda Potot E.

With over 7 years of experience in the BPO industry, I have honed my skills in delivering exceptional customer service and am excited about the opportunity to bring my expertise. I have gained valuable experience working in fast-paced environments, managing high volumes of customer inquiries, and maintaining a strong focus on quality and efficiency. I have consistently achieved high customer satisfaction ratings and exceeded performance targets. My ability to remain calm under pressure, actively listen, and empathize with customers has been key to building trust and resolving issues effectively.