Mary Grace A.

I'm Mary Grace Amit. In 2014–2020, I worked in the BPO industry as a billing rep, account management, technical support, sales representative, and chat support for a cable company in the USA. It's quite challenging at first because it is my first time handling a sales account, billing, and technical, and I didn't expect I'd be one of the top VOCs (voice of the customer) warriors making customers satisfied and happy.  I also worked as a recruitment facilitator in Virtual Bridge PH, and I am the one who is responsible for facilitating interviews of applicants, communicating with the clients, and updating the result to our HR Team. I answer follow-ups and queries and schedule meetings with clients, reporting directly to the Director of Operations of the company.  I was then hired as a cold caller and appointment setter for the solar industry. We call residential leads and ask to speak with the homeowners. We then qualify them. We ask for their electric bill and for their email address. Once they have completed the pre-qualification and have expressed interest in knowing more about it or the prices, that's the only time I book the appointment for my client to do an in-person visit to the lead's house.  Then I've worked as a sales associate at TaxRobot for over 3 years. It is a B2B where we are a firm working in the area to claim the R&D tax credit. I explained to the decision-makers what the research and development tax credit is. I asked for an appointment close to speak with one of our firm partners to deliver the tax credit estimate. To sum up, I also have knowledge of CRM tools such as HubSpot, Pipedrive, and GHL, as well as Google Sheets. Dialers like Aircall, Vicidial, Ring Central, and Avaya. As well as Teams, Skype, and WhatsApp, which is the Microsoft app used for communication. I am a team player, a fast learner, easy to work with, and can work with a very minimum supervision. I am someone you can trust with who practices integrity and professionalism all the time.