Brendha Wendy P.

Experienced Technical Support and Customer Service Specialist with over 8 years of experience helping tech companies and e-commerce brands deliver exceptional client experiences. During my three years with FriendshipLamps, I delivered technical support via Zendesk by troubleshooting IoT smart lamp installations, resolving Wi-Fi connectivity issues, processing orders, and routing technical bug reports to engineering teams. I also spent over a year with a jewelry e-commerce store providing omnichannel support via Zendesk, managing order tracking, product exchanges, delivery inquiries, and personalized product recommendations. My background includes work as an Agent Analyst verifying corporate documentation, auditing files, and issuing SSL digital certificates under strict IT standards. Additionally, I am highly experienced in handling operations across platforms like Shopify, Amazon, and eBay. I am proficient in tools such as Zendesk, Gorgias, HubSpot CRM, Slack, and Google Workspace. I am a fast learner who adapts quickly to new systems, processes, and software, always ready to support your team with reliable, high-quality service and clear communication.