Rohit K.

Hi! 👋 I’m a dedicated and detail-driven Virtual Assistant with over 12 years of experience supporting U.S.-based businesses in customer support, healthcare RCM and administrative operations. Whether you’re a fast-moving startup, an eCommerce brand, or a solopreneur looking to scale, I’m here to take the busy work off your plate so you can focus on growth. 💬 Customer Support Expertise: • Friendly, empathetic, and professional email/chat handling • Tools: Zendesk, Gorgias, Freshdesk, Hubspot, Shopify inbox, Crisp etc • SLA-compliant ticket resolution and customer retention • Order issues, refunds, account changes, and live chat handling 🗂️ Data Entry & Admin: • CRM management (HubSpot, Salesforce, Notion) • Accurate spreadsheet updates, reporting, invoice tracking • Calendar, inbox cleanup, and workflow organization • Fast typing (50+ WPM), zero-error data transcription ⚙️ Tools & Tech: Google Workspace | Slack | Trello | Excel | Calendly | ChatGPT | Canva | Monday.com ✅ Why Clients Love Working with Me: • Clear Communication – Responsive during U.S. hours. Able to adapt to any time zone • Process-Oriented – I follow SOPs or help build them • Reliable & Trustworthy – 100% job completion on past projects • Available for 1-week paid trial to prove my value 🔗 Let’s connect to see how I can lighten your load and keep your customers happy!