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Syed Masood A.
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Syed Masood A.

Customer Support Agent | Email/Ecommerce/Shopify/Gorgias/Reamaze

Hi there, thanks for taking out time to view my profile. I have been in the field of customer service for past 4 years, and currently looking to expand my skill-set and offer my services to international clients. I have worked with US based companies and have done sales, customer service via phone & email, other admin related tasks as per the business requirements. My expertise are as follows: - customer support via phone - virtual & administrative work - appointment scheduling - email & live chat support - eCommerce support CRM's : - Gorgias - Re amaze - shopify - Peoplevox - kustomer - Linnworks - Sprout Furthermore, I'm a go getter workaholic individual , open to learn more and grow with the business. I am confident to accept new challenges and always make sure to deliver the work in most professional and efficient way.

🇵🇰Rawalpindi, Pakistan$8/hr100% JSS4.10 (1)Since Dec 2020

Earnings and projects

MRR
$820

Last 6 months ÷ 6

World#56,896 / 412k
🇵🇰Country#6,773 / 52.9k
Revenue, last 30 days
$931

Last 6 months: $4.9k

World#44,935 / 412k
🇵🇰Country#5,350 / 52.9k
Total earnings
$44k

Billed in all: $46k

World#84,502 / 412k
🇵🇰Country#7,376 / 52.9k
Per project
$15k

$4.9k in the last 6 months

World#9,620 / 412k
🇵🇰Country#414 / 52.9k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇰Country#22,564 / 52.9k
Projects in all
3

Across 5 contracts

20% fixed80% hourly
World#304,140 / 412k
🇵🇰Country#46,019 / 52.9k

Earnings, last 30 days

$46.2k+$931 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$45.0k$45.5k$46.0k$46.5kOct 8Oct 23Nov 7

Skill rankings: Top 16% in Business with 1-9 Employees

Ranked by MRR among everyone on Upwork with the skill.

  1. #6Linnworks31 freelancers · 🇵🇰 #2Top 19%
  2. #87Business with 1-9 Employees545 freelancers · 🇵🇰 #7Top 16%
  3. #206Customer Support Plugin944 freelancers · 🇵🇰 #19Top 22%
  4. #450Communication Etiquette1,807 freelancers · 🇵🇰 #26Top 25%
  5. #475Gorgias1,588 freelancers · 🇵🇰 #49Top 30%
  6. #718Order Tracking2,668 freelancers · 🇵🇰 #49Top 27%
  7. #1,257Communications7,670 freelancers · 🇵🇰 #69Top 16%
  8. #1,308Phone Support5,089 freelancers · 🇵🇰 #114Top 26%