Jan Rupert J.

I have a total of 2 years experience working in the BPO industry, under multitudes of lines of businesses. Be it a fraud analyst from a financial institution, a customer service representative with a telco company, or a health advocate with a health insurance company. I also have a total of 5 years experience as an independent contractor or a virtual assistant, I started working as a transcriber from a start up law firm, to becoming an appointment setter to a real estate team, and finally transitioning to becoming an executive assistant to C-level clients or executives. SUMMARY OF SKILLS AND QUALIFICATIONS: • Customer Service expert with years of experience under multitudes of lines of businesses • Years of experience as an appointment setter and a cold caller for real estate • Sets appointments for our Real Estate Clients via Outbound and Inbound cold calling, sms, and email. • Pre-qualify Client leads and ensure quality leads are harvested from the system • Prospect potential property buyers or sellers and convinces them to sit down and meet with the client • Harvest leads from different portals and social media platforms • Updates and keeps track of all lead information in the client database • Perform follow-up calls with leads • CRM Management and Data entry • Ability to multitask using multiple mediums of communications simultaneously, including phone, email, and chat while working in a fast-paced environment • Able to respond to desk queries, explain product benefits, price and offer, and provide assistance in adding new service or upgrading their existing service • Can negotiate with customers and converts a query into a sale • Consistent in setting appointments • Excellent communication skills • Flexible to work on a graveyard shift • Knowledgeable and with hands on experience with the use of different dialers and CRM tools • Proficient with the use of Google drive, docs, spreadsheet and forms • Keen to details • Proficient with the use of MS Office • Has strong work ethics, independent, self-starter and can adapt to change quickly • Have a steady source of motivation that drives me to do my best • High speed internet connection