Honey Grace C.

Customer Service

Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers. -Capable of handling a variety of disputes and facilitating quick and efficient resolutions over the phone. -Proven ability to multitask and use multiple phones and other technical devices while providing exceptional customer service. -Proficient understanding of Microsoft Word, Excel, Access, and the internet. Basic knowledge of common office electronics. Answer numerous calls in a high-volume call center environment. Resolve customer complaints and ensure calls are handled in a professional and prompt manner. Contributed to company’s highest quarterly customer satisfaction rate of 92 percent. Consistently earned an “above average” or “excellent” on call quality evaluations. Train and assist entry-level customer service officers by helping them improve listening skills, communication, and multitasking abilities.