Princess Jean G.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Hi! My name is Princess Jean Gorillo. I am 28 years old from Cebu City, Philippines. I have accumulated over 9 years of experience in customer service. Below is the list of my relevant work experience. Customer Success Manager: I worked as an Account Manager in a short-term rental design and furnishing company, where clients spent thousands of dollars per transaction. I supported high-value clients by building strong relationships, ensuring their satisfaction from onboarding to project completion, and encouraging long-term loyalty and repeat business. As I’ve grown in customer support, I’ve realized that I genuinely enjoy helping people by resolving their concerns in a compassionate way and making their lives easier. E-commerce: I have solid experience working with dropshipping and e-commerce companies, handling customer support, supplier and fulfillment coordination, logistics issues, returns, and inventory management. I have experience using Shopify, Amazon, Wilko, Currys, Brightpearl, and Mintsoft, as well as Zendesk, Asana, and ClickUp for managing tickets and tasks. I have also used DPD UK to arrange collections and returns. With my hands-on experience across the entire order and customer support process, I can quickly adapt to your operations, resolve issues efficiently, and provide reliable support with minimal supervision. Healthcare Management: I have over 5 years of experience in healthcare support, including roles as a Healthcare VA, Medical Team Manager, and Patient Support Team Lead. I have hands-on experience processing patient intake forms and medical records, insurance and ID verification, billing, handling patient inquiries and requests, and coordinating doctors’ schedules. In my leadership roles, I managed teams of healthcare VAs and medical doctors, audited patient charts for accuracy, led process improvement initiatives, conducted coaching sessions, and handled hiring and performance improvement plans. My experience has given me a strong understanding of both day-to-day healthcare operations and team management. Technical Support: I have over 4 years of work experience with Microsoft Technical Support and Microsoft Disability Answer Desk for email, chat, and phone support. I gained formal training from Microsoft where I supported Windows 7, 8, and 10, Microsoft Office for both Windows and Mac, basic Mac OS inquiries related to Microsoft Office, LinkedIn, and Windows Assistive Technologies and other Assistive Technologies for people with disabilities. Training and Development: I also worked as a BPO Product and Communication Senior Trainer for more than two years. As a result, I am an expert in handling difficult customers, ensuring positive scripting is observed at all times when interacting with customers, efficiently resolving customers’ issues while respecting their time, and properly facilitating interactions with irate customers.