Anjelou S.
Shopify Customer Support Specialist | Email, Chat, Order Management
Running a Shopify store means dealing with customer tickets, order issues, refunds, tracking requests, and daily operational tasks that quickly eat up your time. I help e-commerce brands keep customer support fast, professional, and stress-free while keeping store operations organized behind the scenes. With 5+ years in customer support, 3 years as a virtual assistant, and $100K+ earned on Upwork with a 100% Job Success Score, I bring proven reliability, not guesswork. Here’s how I can support your business: Shopify Customer Support • Email and live chat support • Order tracking and delivery updates • Refunds, cancellations, exchanges • Customer issue resolution • CRM and helpdesk management Shopify Store Operations • Order fulfillment • Product listing updates • Basic theme edits • App installation and setup • Store maintenance E-Commerce Admin Support • Data entry • Email management • Research and administrative support • Workflow troubleshooting • Process organization Tools I’ve worked with: Shopify, Zendesk, Gorgias, HubSpot, Intercom, Freshdesk, Gmail, Slack, Google Workspace, Monday app If you need a dependable Shopify support specialist who communicates well, solves problems quickly, and helps your operations run smoothly, let’s talk.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $6.8k
Billed in all: $125,715$126k
$6.8k in the last 6 months
Across 19 contracts
Earnings, last 30 days
Read once a week before Nov 3, 2026, daily since. Dotted: longer than usual between two readings. Hatched: over two weeks without one.
Skill rankings: Top 10% in Shopify Dropshipping
Ranked by MRR among everyone on Upwork with the skill.
- #20Help Desk Software91 freelancers · 🇵🇭 #6Top 22%🇵🇭#6 of 19
- #167Intercom744 freelancers · 🇵🇭 #72Top 22%🇵🇭#72 of 269
- #231Shopify Dropshipping2,301 freelancers · 🇵🇭 #48Top 10%🇵🇭#48 of 320
- #264Troubleshooting1,460 freelancers · 🇵🇭 #89Top 18%🇵🇭#89 of 483
- #269Freshdesk1,321 freelancers · 🇵🇭 #152Top 20%🇵🇭#152 of 621
- #326Order Fulfillment1,928 freelancers · 🇵🇭 #241Top 17%🇵🇭#241 of 1,262
- #342Shopify Website Redesign2,433 freelancers · 🇵🇭 #8Top 14%🇵🇭#8 of 38
- #347Gorgias1,588 freelancers · 🇵🇭 #216Top 22%🇵🇭#216 of 895