Daniel M.

Hi there future client! Let's get things done. Looking for someone who combines 15 years of professional experience, strong communication skills, technical adaptability, and a genuine commitment to quality? You've come to the right place. I'm a customer care and freelance professional with 15 years of experience across customer service, team leadership, coaching, sales, e-commerce, and AI training projects. Since the start of the pandemic, I've been working with different international clients, helping businesses improve customer experiences, streamline operations, and get things done efficiently. WHAT I BRING TO THE TABLE •Customer Support: Phone, email, live chat, and social media support. •Customer Retention: Building relationships and keeping customers satisfied. •Order Management: Handling orders, tracking, and e-commerce operations. •AI Training & Data Tasks: Experience working with AI training systems and improving data quality. •Transcription & Proofreading: Document transcription, spelling corrections, and text accuracy. •Team Leadership: Coaching, training, performance monitoring, and team management. •Dutch & English: Fluent, native-level proficiency in both languages. •Problem Solving: Finding practical solutions and taking ownership. PLATFORMS & SOFTWARE •Experienced working with a variety of business tools and platforms •E-commerce: Shopify, WooCommerce •Customer Support: Zendesk, Freshdesk, HubSpot, Salesforce •Communication: Slack, Twilio •Productivity: Microsoft Office •Business Operations: E-commerce management, real estate management, HOA management, and vacation rental operations. WHAT MAKES ME DIFFERENT? I learn quickly, adapt easily, and don't shy away from responsibility. Whether you need someone to handle customer interactions, manage orders, support daily operations, train AI systems, or become a reliable part of your team, I bring the same mindset to every project: •Quality over shortcuts. •Communication over assumptions. •Ownership over excuses. •Continuous improvement over doing the bare minimum. I'm comfortable working independently or as part of a team. I believe professionalism, reliability, and a positive attitude should always go hand in hand. LET'S WORK TOGETHER! I'm always interested in connecting with businesses and clients looking for someone dependable, experienced, and willing to go the extra mile. Tell me what you need help with, and let's see how I can contribute to your success. A LITTLE MOTIVATION "I have not failed 10,000 times. I've successfully found 10,000 ways that will not work." — Thomas Edison