Paulina Loreto S.

Agencies run on systems. And when those systems break, growth stalls. I help agencies and professional service firms build the operations infrastructure that lets them scale without hiring more people to manage the chaos. Over the last 10+ years I've designed and implemented ops systems across CRM, client onboarding, workflow automation, and revenue operations for agencies, consultancies, and service businesses across Australia, the US, Europe, and Latin America. Where I add the most value: - Workflow automations: n8n, Make, Zapier. I map your processes, identify what should be automated, and build it. Not just connected tools — actual logic that runs without you. - Project management infrastructure: ClickUp, Notion, Asana. I build the systems your team will actually use, with documentation that survives staff turnover. - Ops audits: business process, project management tool audit, tech stack analysis, tool consolidation, and dashboards that surface the metrics that actually matter. I work async-first and communicate clearly. If your agency is growing faster than your systems, let's talk. Cheers, Paulina S.