Melissa M.

I help businesses get their operations organized by taking ownership of the processes behind the work. I’m not just looking to complete tasks; I want to understand how a process works, build a better way of doing it, and make sure it continues to run smoothly. My experience includes: • Operations Management & Coordination — organizing workflows, priorities, recurring activities, follow-ups, and day-to-day operational tasks • Process Improvement — reviewing how work is done, identifying gaps or bottlenecks, and finding practical ways to improve workflows • SOPs & Process Documentation — documenting processes, creating SOPs, and turning existing knowledge into clear, usable procedures • Project Coordination — coordinating tasks, timelines, deliverables, and follow-ups to keep projects moving • Compliance & Administrative Support — conducting research using LexisNexis to identify potential Politically Exposed Persons (PEPs) and processing requests related to the Servicemembers Civil Relief Act (SCRA) • Administrative & Organizational Support — organizing information, files, tasks, and workflows • Light Bookkeeping Support — assisting with routine bookkeeping-related administrative work and organization using Quickbooks I take the time to understand how things work, keep responsibilities organized and moving, and look for practical ways to improve processes when needed. I’m comfortable working independently, coordinating with others, and supporting both ongoing operations and process or documentation projects. If you need support with operations, process improvement, SOPs, project coordination, or general business administration, feel free to reach out and tell me what you’re working on.