Kainat Z.

Hi! I am a dedicated Customer Support Representative with extensive experience providing exceptional service in the UK and US industries. Previously, I have worked for 2 years at a UK cab industry where I was responsible for answering phone calls, accurately recording booking information, processing card payments over the phone, tracking the flight details and coordinating with drivers for timely dispatch. Later, I worked with an AI software making company based in California, US to sell an AI software through cold-calling businesses in the US to make their lives easier. I would then log details of potential leads into our CRM system. I then transitioned into a role of coordinator for a cleaning company based in Mississippi, US. I was responsible for answering phone calls, coordinating, scheduling on calendar and dispatching services as well as assigning technicians to various jobs such as mold remediation, air duct cleaning, carpet and upholstery cleaning as well as water and fire restoration jobs. Key achievements include: -Handled incoming booking requests, confirmations, and cancellations - Managed Staff Calendar: Coordinated and maintained the schedules for cleaning services to ensure smooth operations. - Processing time-sensitive bookings and payments in the transportation sector - Successfully conducting cold-calling campaigns in the technology industry - Coordinating complex scheduling for emergency restoration and cleaning services I also worked as a weekend Client service dispatcher for a plumbing and HVAC company based in Massachusets in the USA. We used service Titan to book appointments and Nextiva for answering phone calls. Here I was responsible for answering phone calls, scheduling jobs, assigning them to technicians and responding to emails and chats etc. I have experience using Service Titan, Autocab, Cab Treasure (for Cab Booking company), Google Sheets (For AI Software Company), Snowflake CRM (for Skiing company), RingCentral and HouseCall Pro (for Cleaning and Restoration company). I would welcome the opportunity to discuss how my diverse customer service background and proven track record in coordination and problem-solving can benefit you.