Jenielyn M.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Are you looking for a dependable Virtual Assistant who can provide exceptional customer service while keeping your business organized and running smoothly? With over 12 years of experience, I have supported U.S.-based companies in customer service, billing, collections, administrative support, and sales. I specialize in delivering professional support through email, chat, and phone, while maintaining accuracy, efficiency, and a customer-first approach. I am highly organized, detail-oriented, and quick to learn new systems. Whether it's handling customer inquiries, managing schedules, processing payments, or maintaining accurate records, I consistently deliver high-quality work with minimal supervision. Here's how I can help: Email, Chat & Phone Support Virtual Assistance Customer Service Billing & Collections CRM Management Administrative Support Data Entry Appointment Scheduling Order Processing Documentation & Reporting Sales Support Tools I use: Zendesk Zoho Intercom RingCentral Vonage Asana Slack Google Workspace Microsoft Office I take pride in providing excellent customer experiences while helping businesses stay organized and productive. If you're looking for a reliable team member who can hit the ground running, I'd love to work with you.