Maria Kristine S.

Experienced and detail-oriented Virtual Assistant with over 5 years of hands-on experience in the claims and restoration industry, as well as real estate and mortgage support. Skilled in managing administrative operations, client communication, and claim documentation while ensuring accuracy and efficiency throughout the process. Proven ability to provide exceptional customer support, coordinate with adjusters and clients, and assist with estimating, scheduling, and file management. Adept at CRM systems, email and calendar management, and workflow organization to support smooth business operations and client satisfaction. Appointment Setting & Lead Qualification Agreement Creation & Management (DocuSign) SMS/Email Campaigns & Client Follow-Up Inbound/Outbound Sales Calls Calendar & Email Management Social Media Management, Content Creation & Video Editing CRM Management & Data Entry KPI Tracking & Reporting Skip Tracing & Web Research Tools & Platforms: CallTools, Mojo, Podio, REI Reply, Chime/Lofty, MyPlusLeads, REIshift, Bonzo, G-Suite, CallRail, RingCentral, Popstream, Zillow, DocuSign, BatchLeads, Mailchimp, SimpleTexting, Dialpad, Follow Up Boss, BoomTown, Aircall, Arch Dialer, SmrtPhone, Skype, Asana, Monday.com, Dotloop, Crexi, CoStar, Calendly, Zoom, Cerberus, Salesforce, Encircle, CompanyCam, Riverside, CapCut, Housecall Pro, Housing.link, Notion.Jobber,Trello,Notion, Hubspot