Skip to content
BackNov 7
Cathy  N.
Upwork badge

Cathy N.

Customer Care Specialist: French - Spanish - English - Haitian Creole

🎉✅ Dear Hiring Managers, Thank you for taking the time to review my profile and learn more about me. ❤️ 👩🏽‍💼 Feel free to call me Cath I am delighted to introduce myself and share how my extensive experience and passion for customer service can benefit your team. ⭐⭐⭐⭐⭐ With over 8 years of expertise in the e-commerce and health industries. I am passionate about delivering exceptional customer support and excel at handling even the most challenging customer interactions with patience and professionalism. 🗣️ 📞 Languages: English French Spanish Haitian Creole 👩🏽‍💻 🖨️Skills and Software Knowledge: BPO Software RingCentral Eyebeam Salesforce Kustomer Gorgias Freshdesk Zendesk Slack Trello Zoom Google Docs Skype 🗃️ 🗄️Work Environment: I work from a dedicated, quiet office space equipped with a laptop and desktop with dual screens, USB headset Reliable fiber optic with RJ45 internet connection. My setup includes a power backup to ensure continuous productivity. There are no pets or distractions in my workspace, ensuring a professional and focused environment. 🫶🏽 In conclusion: 🧳 I am ready to bring my extensive experience and skills to your team. Feel free to reach out to discuss how I can contribute to your project's success. Let's schedule a meeting and explore how I can help you achieve your customer service goals. Looking forward to connecting with you! 📲 Cath. Customer Service Rep.

🇭🇹Port-au-Prince, Haiti$15/hr100% JSS5.00 (1)Since Jan 2021

Earnings and projects

MRR
$359

Last 6 months ÷ 6

World#91,247 / 412k
🇭🇹Country#32 / 107
Revenue, last 30 days
$0

Last 6 months: $2.2k

Total earnings
$2.5k

Billed in all: $2.5k

World#313,950 / 412k
🇭🇹Country#84 / 107
Per project
$836

$718 in the last 6 months

World#138,035 / 412k
🇭🇹Country#34 / 107
Projects, last 6 months
3

Across 4 contracts

50% fixed50% hourly
World#66,479 / 412k
🇭🇹Country#16 / 107
Projects in all
3

Across 4 contracts

50% fixed50% hourly
World#304,140 / 412k
🇭🇹Country#69 / 107

Earnings, last 30 days

$2.5kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$2,450$2,500$2,550$2,600Oct 8Oct 23Nov 7

Skill rankings: Top 22% in Survey

Ranked by MRR among everyone on Upwork with the skill.

  1. #25Kustomer51 freelancers · 🇭🇹 #1Top 49%
  2. #69Survey307 freelancers · 🇭🇹 #1Top 22%
  3. #100Help Scout232 freelancers · 🇭🇹 #2Top 43%
  4. #367Helpdesk1,033 freelancers · 🇭🇹 #2Top 36%
  5. #471Inbound Inquiry1,295 freelancers · 🇭🇹 #1Top 36%
  6. #535Freshdesk1,321 freelancers · 🇭🇹 #1Top 40%
  7. #588Trello2,262 freelancers · 🇭🇹 #1Top 26%
  8. #682Gorgias1,588 freelancers · 🇭🇹 #2Top 43%