Maria Elisa Shanda H.

I help online stores keep their customers happy and coming back. Over 13,000 hours and 60,000 dollars earned here on Upwork, all in customer support, with a 100% Job Success score to back it up. Most of my work is e-commerce. I take the inbox, the live chat, the phones and the orders off your plate so you can stop living in your support queue. Where is my order, returns and refunds, replacements, Shopify questions, the angry ones and the easy ones. I answer them the way you would want a real person on your team to. Warm, clear, and never copy-paste robotic. What I am good at: - Email, live chat and phone support (Gorgias, Zendesk, Help Scout) - Order management, tracking, refunds, returns and replacements in Shopify admin - 24/7 help desk coverage, including weekends and holidays, so your customers are never left waiting - Clearing a messy inbox down to zero, then writing the macros so it stays there - Following your brand voice and SOPs exactly, no unapproved workarounds I have done support for years. Long before Upwork I spent five years as a customer service rep at Sykes, so the fundamentals are second nature now. What I am after is store owners who want someone steady for the long run, not a quick fix. If that sounds like what you need, send me a message and tell me about your store.